Privacy Policy

Last updated: 23 February 2026

Rachat Voiture places great importance on the protection of your personal data. This privacy policy informs you about how we collect, use and protect your data in accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679).

1. Data Controller

Rachat Voiture
Boulevard Charlemagne 92
1000 Brussels, Belgium
Email: info@rachat-voiture-bruxelles.be
Phone: 02 886 02 29

2. Data Collected

We only collect data necessary to process your vehicle valuation request:

DataPurpose
First and last nameIdentification of the requester
Phone numberContact for the valuation
Email addressSending the quote and follow-up
Postal codeOrganising the pick-up
Vehicle photosAssessment of the vehicle condition
Vehicle information (condition, mileage, fuel type)Calculation of the valuation

3. Legal Basis

The processing of your data is based on:

  • Your consent (Article 6.1.a of the GDPR): when you submit the valuation form
  • Performance of a contract (Article 6.1.b of the GDPR): when you accept our buyback offer
  • Legitimate interest (Article 6.1.f of the GDPR): improvement of our services

4. Use of Data

Your personal data is used exclusively for:

  • Processing your vehicle valuation request
  • Contacting you with our buyback offer
  • Organising the collection of your vehicle
  • Managing administrative formalities (DIV transfer, CarPass)
  • Improving the quality of our services

We never sell, rent or share your personal data with third parties for commercial purposes.

5. Retention Period

  • Valuation request data: 12 months after your last interaction
  • Transaction data: 7 years (Belgian accounting obligation)
  • Vehicle photos: deleted within 3 months after the case is closed

6. Your Rights (GDPR)

In accordance with the GDPR, you have the following rights:

  • Right of access: obtain a copy of your personal data
  • Right to rectification: correct inaccurate or incomplete data
  • Right to erasure: request the deletion of your data
  • Right to restriction: restrict the processing of your data
  • Right to data portability: receive your data in a structured format
  • Right to object: object to the processing of your data
  • Right to withdraw your consent at any time

To exercise your rights, contact us at info@rachat-voiture-bruxelles.be. We will respond within 30 days.

7. Cookies

The website rachat-voiture-bruxelles.be does not use tracking cookies or advertising cookies. Only strictly necessary technical cookies for the operation of the website may be used.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration.

9. Data Transfer outside the EU

Your personal data is processed within the European Union. No data transfer to third countries is carried out without appropriate safeguards in accordance with the GDPR.

10. Complaints

If you believe that the processing of your data does not comply with the GDPR, you have the right to lodge a complaint with:

Data Protection Authority (APD/GBA)
Rue de la Presse 35
1000 Brussels
Website: www.autoriteprotectiondonnees.be

11. Policy Changes

We reserve the right to modify this privacy policy at any time. The current version is the one published on this page with the date of the last update.

12. Contact

For any questions regarding this privacy policy:
Email: info@rachat-voiture-bruxelles.be
Phone: 02 886 02 29
Address: Boulevard Charlemagne 92, 1000 Brussels